Terms & Conditions

    • “You” / “your” means the customer placing an order with La Gâterie SXM.

    • “We” / “us” / “our” means La Gâterie SXM.

    • We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the Terms and Conditions on each occasion that you use this website and order with us. Ordering with us and continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

    • All weekend cupcake orders must be placed on the website, and all custom orders must be sent through the inquiry form. These are subject to the Terms and Conditions.

    • Your order is ONLY confirmed once we’ve sent written confirmation (by email or WhatsApp) and full payment has been received.

    • Order at least 5 days in advance. Complexed orders may need up to 10 days. Complexed orders are:

      • any cakes, bouquets or cupcakes requiring intricate designs or any large quantity.

    • Any last-minute orders (placed within 4 days of your event) are based on availability and may include an additional fee.

  • Cost:

    • Free

    Pickup Windows:

    • Tuesday to Thursday pickups are scheduled between 1 PM and 3 PM.

    • Friday and Saturday pickups are scheduled between 3PM and 5PM.

    • Sunday and Monday pickups are limited and subject to availability. Pick up times on sundays and mondays may vary depending on our schedule.

    Pickup Requirements:

    • Message when you are on your way to ensure your order is boxed and ready to go when you arrive. 

    • Please call or text when you arrive and allow us 10 mins to bring your order to you.

    • Please plan to arrive no later than the stated pickup window.  

    Note:

    • We can not guarantee availability once your pickup window is closed and a refund will not be issued.

    • A 30 min grace period will only be offered if you notify us before your pickup window is closed.

    • La Gâterie SXM assumes no responsibility for damages incurred after self-pickup.

    Pickup Recommendations:

    • Arrive with an air-conditioned vehicle

    • Place orders on the floor of the vehicle

    • Do not place orders on someone’s lap or on car seats

    • Do not place in the trunk

    • Do not spend extended periods in a vehicle without A/C

    • Do Drive cautiously​

    Pickup Exceptions

    • Pickups can be made outside of the pickup windows mentioned based on a case by case scenario.

    • In case of an emergency please contact us as soon as possible and other arrangements may be made.

      Note: A charge may be incurred depending on the resolution.

  • Cupcake Deliveries (pricing/minimums)

    • Delivery for cupcake orders and smaller orders starts at 10eur and is based on distance from our location. A minimum order amount may be required for delivery. Pick up is encouraged for smaller purchases.

    Cake & Event Deliveries (pricing/setup)

    • Delivery for cakes, tiered cakes, weddings, dessert tables, and larger orders starts at 15eur and varies depending on distance, order size, handling requirements, and set up time. Additional setup fees may apply for weddings or event installations.

    Standard Delivery Window

    • Standard deliveries are scheduled Tuesday through Saturday between 6 PM and 8 PM

    Sunday, Monday and Special Deliveries

    • Deliveries on Sundays, Mondays, and deliveries requested outside of our standard delivery window are subject to availability and may incur additional fees.

    Delivery Requirements:

    • Provide your (Pinned) location via WhatsApp or detailed instructions

    • Clear communication is needed prior to and during the delivery window to ensure a smooth delivery.

    Note

    • Last minute address changes must be notified 24hours in advance.

    • The delivery window does not guarantee receiving your order at any exact time within the window.

    • We will notify you once we are on the way to your location.

    • We will allow a 10 minute window to collect your order once we have arrived to your location

    • After the 10 minute window closes, we can not guarantee availability and a refund will not be issued.

    • La Gâterie SXM assumes no responsibility for damages incurred once your order has been delivered.

    • For large orders that exceed our regular capacity we reserve the right to charge extra. We will contact you with a quotation for your approval should this be the case.

    Delivery Exceptions:

    • Deliveries can be made outside of the delivery windows mentioned based on a case by case scenario and may incur an additional charge.

    • Last minute address changes can be made but will incur additional charges depending on the location.

    • All additional charges must be paid on delivery in order to receive the order.

    • No Exceptions on Cupcake Day, December 15th.

    • At La Gâterie SXM, we do not require a deposit for inquiries. Once your order is reviewed and accepted you will have 24 hours to make a full payment. All payments can be made via wire transfer, cash or credit card payment link that will be provided.

    • Note : If payment is not received within the 24 hour window, your order will be cancelled and will have to be resubmitted. Order acceptance will be based on availability.

    • All prices are quoted in EUR and exclude delivery costs unless otherwise stated.

    • Our Exchange Rate is €1 to $1.10

    • We accept payment by Cash, Credit Card (MasterCard, Visa, Discover, Apple Pay, Google Pay, American Express, Visa Electron, and Maestro) and Wire Transfer . Note: A 2.5% transaction fee will be added to all credit card payments.

    • When using a credit card you confirm that you are the cardholder or have permission to make payment with the card by the cardholder. In the event that our system flags an issue with the provided card, we will refund the order and contact you to take payment with an alternative payment method. Should this not be possible we will not accept the order.

    • We reserve the right to change/amend prices at any time at our discretion before, but not after, we accept orders.

  • Order Cancellations & Refunds

    You may cancel your order with us at any time. Whether you receive a refund will depend on what you ordered, whether there is an issue with the product, and when you cancel.

    • Once your payment is received, you have 48 hours to cancel and receive a full refund.

    • Any cancellations made more than 48 hours after placing your order are non-refundable.

    • All last-minute orders are non-refundable.

    Taste & Design

    • Taste is a matter of personal preference. Refunds will not be given if the client does not like the taste of the product.

    • We can replicate, but we do not guarantee an exact copy of any design, colors, baker’s work, or reference picture. Refunds will not be given if the client is not satisfied with the final design, provided it reasonably reflects the agreed concept.

    Order Issues at Pickup or Delivery

    • Any issue with color, spelling, text or overall design that does not match your order request must be reported at the time of pick up or delivery. Flavor or filling concerns must be reported within 24 hours of pick up or delivery. We will do our best to correct the issue at that time, if possible. If an error made by us cannot be corrected in time, a partial refund or credit of up to 25% of the affected product may be offered depending on the nature of the issue. Delivery, setup, and other service fees are non-refundable once completed.

    • If the client chooses not to accept the product upon delivery or pickup, no refund will be given, unless the cake is completely damaged due to an error by La Gâterie SXM.

    • If, for any reason, La Gâterie SXM is unable to fulfill your order by the event date, a refund will be issued.

    Cancellations Due to Unexpected Circumstances

    As stated above, all orders require full payment and are non-refundable after 48 hours of placing your order. However, we understand that unexpected situations can occur for anyone, whether you live on the island or are visiting.

    For this reason, cancellations made after the 48-hour window may be reviewed on a case-by-case basis. After review, we may offer one of the following:

    1. Partial Refund
      In select cases, a 50% reimbursement may be granted. This is not guaranteed and will depend on factors such as the preparation stage of your order and the circumstances provided.

    2. Credit Note
      Clients may choose to receive a credit note for the full value of their order, valid for a future date.

      • Credit notes remain valid only while current pricing stays the same.

      • If pricing changes, clients will be responsible for paying the difference at the time of rebooking.

    Examples of circumstances that may be considered include (but are not limited to):

    • Travel plans changing

    • Family emergencies

    • Unexpected events or disruptions

    We reserve the right to make the final decision on whether a refund or credit note will be issued.

    If a refund is approved, it will be issued within 7 business days.

    How to Cancel Your Order

    To cancel your order, please contact us in writing via one of the following:

    • Email: info@lagateriesxm.com

    • WhatsApp: +590 690 079442

    Please include your name and order details.

    Order cancellations must be submitted in writing and confirmed by us to be considered valid